Return & Refund Policy

30-Day Easy Returns
At Cazori, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a simple and hassle-free 30-day return policy.

Return Policy Overview

  • Return Window: You have 30 days from the delivery date to return your item.

  • Condition: Items must be unused, in original condition, and returned in the original packaging with all accessories, tags, and documentation.

  • Easy Returns: Our customer support team is here to guide you through the return process from start to finish.

Return Costs

  • Defective or Damaged Items: If your item is incorrect, damaged in transit, or defective in any way, we’ll cover the return costs in full.

  • Change of Mind (Customer Remorse): If you ordered the wrong item, it doesn’t fit, or you simply changed your mind, you’ll be responsible for the return shipping cost. These shipping costs are non-refundable.

How to Return an Item

  1. Contact Us: Email us at info@cazori.co.uk with your order number and reason for return.

  2. Get Return Instructions: We’ll send you a return authorization along with detailed instructions.

  3. Pack the Item: Carefully repack the product in its original packaging, including all components, accessories, and documents.

  4. Shipping Label: We will provide a prepaid shipping label if applicable. Print it out and attach it to the parcel.

  5. Send It Back: Drop your package off at the nearest carrier location as per the return instructions.

Refund Process

  • Inspection: Once your return is received, we’ll inspect the item to ensure it meets our return criteria.

  • Processing: Refunds are typically processed within 7 business days after approval. The refund will be issued to your original payment method. Actual time may vary depending on your payment provider.

Exchanges
Need a different size, colour, or product? No worries! Just contact our team and we’ll help you with a fast and easy exchange.

Non-Returnable Items
Due to hygiene and safety reasons, some products are non-returnable. These items will be clearly marked as such on their product pages.

Contact information

Cazori
https://www.cazori.co.uk
Address: 29-31 Euston Road, London, NW1 2SD, United Kingdom
Email: info@cazori.co.uk
Phone: +44 7491 596129
Contact: Contact Us

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We aim to respond within 1–2 business days.